New Repertory Theatre

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Frequently Asked Questions

If you have any further questions, please contact the Box Office at 617-923-8487 or
e-mail tickets@newrep.org.


What is the difference between plays in the Charles Moesian Theater and plays in the Black Box Theater?
There is no difference in the quality of the productions between plays in the Charles Mosesian Theater and those in the Black Box Theater. Size and seating are the only distinctions between the two spaces. The Charles Mosesian Theater seats 340 patrons. Its larger size and proscenium stage allow for a tiered pricing system; therefore, seats are assigned based on their location. New Rep 7-Play Enthusiast and 5-Play Subscribers may pick their seats for plays in the Charles Mosesian Theater. The Black Box Theater seats 90 patrons, is general admission, and offers close proximity to the stage and actors.

Is there a difference in the scheduling of plays in the Charles Mosesian Theater and plays in the Black Box Theater?
There is no difference in the scheduling of plays in the Charles Mosesian Theater and plays in the Black Box Theater. The performance schedule for all of New Rep’s 2011–2012 Season is: Monday, Wednesday, Thursday, and Sunday Evening performances are at 7:30pm; Friday and Saturday Evening performances are at 8:00pm; Thursday and Sunday Matinees are at 2:00pm; and Saturday Matinees are at 3:00pm.

I am not a Subscriber. May I exchange my tickets?
Yes!  Please call the Box Office at 617-923-8487 to process your exchange. Exchanges that are made by 6:00pm the night before the scheduled play will be charged a fee of $10.00 per ticket. Exchanges that are made the day of or after the scheduled play will be charged a fee of $15.00 per ticket. If tickets are exchanged for more expensive seats, the customer must pay the difference in the ticket price in addition to the exchange fee. The Box Office will not process ticket exchanges after 6:00pm.

I have already exchanged my tickets for a play. What do I do now?
If you have your original tickets, please mark them as INVALID and make a note of your new date.  Bring these invalid tickets with you to your new performance date to swap for the tickets at the Box Office.  If you do not have your original tickets, just come pick up your new tickets at the Box Office on your new date.

I am a Subscriber. Do I get a discount if I bring a friend to a play?
If you bring any friend to see a play, or you buy extra tickets for yourself, you enjoy a Subscriber guest discount -- $10.00 off for plays in the Charles Mosesian Theater and $5.00 off for plays in the Black Box Theater @ New Rep plays in the Black Box Theater.

How do I get better or closer seats for the 2012-2013 Season?
When you renew your 7-Play Enthusiast or 5-Play Subscription, you are guaranteed the seats you had in the 2011-2012 Season. If you would like to change your seating, please indicate this on the back of your invoice. After the renewal deadline, we will release the seats of Subscribers who have not renewed. At this time, we will do our very best to improve your seats.

I would like to see New Rep performances on a different day of the week than the 2011-2012 Season. How do I do that?
Your renewal invoice indicates the day of the week that you attended during the 2010-2011 Season. If you would like to change to a different day of the week, please indicate your new choice of series on the back of your renewal invoice. If you switch to a different day of the week, we will do our best to seat you as close as possible to your current seats.

How may I sit with my friends?
New Rep’s Box Office is more than happy to seat you next to your friends. Please list the names of your friends on the back of your invoice, and make sure they list your name on the back of theirs as well. Even if you think we know with whom you sit, please be sure by listing your friends’ names on the back of the form. We will do our very best to accommodate your request to seat you next to your friend(s).

I don't see the perfect Subscription option for me. What should I do?
Maybe you only want five or three plays or for whatever reason just can’t make it to a particular production. We are happy to be flexible and customize your Subscription to your individual needs. If you would like to hand pick your plays, please refer to our À La Carte Pricing Chart and complete the order form available here, or call the Box Office. À La Carte Subscriptions are comprised of three or more plays.

I have subscribed. When will I receive my tickets?
Your tickets will be mailed out in early August. Watch your mailbox, and let us know if you have moved or if your summer address is different from the one listed on your invoice.

As a Subscriber, why should I make an additional donation?
As a non-profit professional theatre company, ticket sales only cover 60% of our work. 40% of our income depends on donors like you, and any size gift is greatly appreciated. Did you know that you can participate in our Adopt-a-School program and provide a free performance of New Rep On Tour? Fund a visiting artist? Underwrite the cost of a play? Please consider making a contribution with your Subscription. For information on giving levels and benefits, call Heather Darrow at 617-923-7060 x210, or e-mail at heatherdarrow@newrep.org.

If you have any further questions, please contact the Box Office at 617-923-8487 or tickets@newrep.org.

Thank you for supporting New Rep.