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About the Box Office

New Repertory Theatre’s Box Office is located in the lobby of the Mosesian Center for the Arts at 321 Arsenal Street in Watertown, MA and is happy to assist patrons with subscription and single ticket purchases.

Box Office Hours

During the COVID-19 shelter in place, our box office staff will be responding to emails and voicemails between 11am and 5pm Mondays through Fridays.

Contact Information
Box office: Call 617-923-8487 or email
Group Sales: Email

Types of Payment
Our Box Office accepts cash, checks, and major credit cards including MasterCard, Visa, American Express, and Discover.

Patrons who supply their email address will receive an email receipt of purchase. New Repertory Theatre does not share email addresses.

New Rep is committed to keeping ticketing fees as low as possible and transparent to our patrons. The Mosesian Center for the Arts Facility Fee of $2 is included in each ticket price. There is then a $4 per ticket handling fee added at the end of the order. These fees are applied to the tickets no matter how they are purchased: online, over the phone or in person. For subscriptions, the Facility Fee of $2 is included and there is a $5 subscriber handling fee added to the end of the order. For subscriptions, there are no per ticket service charges.

Subscribers may exchange their tickets in person or by calling the Box Office.  Upgrade fees may apply for ticket exchanges into a higher ticket price series.

There are no refunds or exchanges for single ticket purchases.

Ticket Prices
New Rep offers Premium (weekend), Regular (weekday), and Preview ticket prices. The MainStage Theater includes Tier A and Tier B.

New Rep offers a variety of ticket discounts. Please confirm the discount when making your purchase. Some discounts may change from season to season.

Senior Citizen
Student (Advance)
Student Rush
30/35 ($30 tickets for young adults ages 35 and under)
Pay What You Can
Military personnel
StageSource Circle of Friends Card – applicable for 2-for-1 tickets to the first week of each play’s run and for all Friday performances.
EBT cardholders – applicable for free tickets for two adults and two children once per production.

New Rep encourages the introduction of young audiences to the theatre. Children under 14 must have a parent/guardian with them during performances. Some plays may contain strong language and/or mature themes. Babes-in-arms are not permitted in the theatre during performances.

Late Seating
Latecomers will be seated at the discretion of the management, in the most easily accessible seats, in order to minimize distractions to audience and performers.

Photography, videography, and audio recordings are strictly prohibited inside the theatre.

The Mosesian Center for the Arts sells beverages and snacks prior to each performance.

Gift Certificates
Patrons may purchase gift certificates to New Repertory Theatre in any amount. See the Box Office for details, or click here to purchase one online.