Patrons requiring wheelchair seating or who have other physical disabilities should inform the Box Office staff when ordering tickets. The building is equipped with wheelchair-accessible restrooms on each floor. Patrons wishing to use large-print programs can pick one up from the Box Office upon arrival. Patrons in need of Braille programs or that will be bringing service animals to the theater should advise the Box Office staff when ordering tickets. The Charles Mosesian Theater is equipped with a Tele-Coil Loop System. Patrons with hearing aids and cochlear implants can set their devices to “T-Coil” to take advantage of the assistive listening system. Patrons wishing for assistive listening devices may pick up a headset from the Box Office upon arrival at the theater.
There is a free parking garage on the Arsenal Campus, directly across from the Mosesian Center for the Arts, which has accessible parking and an elevator on each level.
A hearing loop is a hearing assistive technology that improves hearing understanding through hearing aids, cochlear implants, or head phones. Hearing loop users will directly and wirelessly receive clear sound without any background noise. Hearing aids must have a small wireless receiver called a Telecoil or T-coil installed. Most T-coils come free inside hearing aids but may need to be activated by an audiologist or hearing instrument specialist. The T-coil program, often used for hearing on the telephone, is accessed by pushing a button on a hearing aid. The T-coil can make a noticeable difference in hearing understanding when combined with hearing assistive technology, bridging the physical space between the listener and the sound source.
If your hearing aid can be activated to pair with phones or other microphone accessories, you should be able to connect to the loop in the same fashion. If you do not have a T-coil enabled hearing aid and would like to take advantage of a T-coil ALD receiver, please pick one up at the Box Office before the performance begins. The Hearing Loop is made possible by the generous support from the Massachusetts Cultural Council’s Cultural Facilities Fund and the Richard and Susan Smith Family Foundation.
“I would like to send an emphatic THANK YOU to New Rep for installing the authentic LOOP Hearing System! No less expensive, imitation system works the perfect way the real LOOP does, which pipes the speech right into my hearing aid. It is huge gift that deserves as much applause from hearing impaired people as your superb productions do!” – An audience member after Ideation